Description
Position: Team Member (TM)
Reports TO: General Manager (GM)
Department: Operations
Purpose
The Team Member (TM) is an important piece to the everyday business of Buff City Soap. Team Members will support the business by producing amazing products and providing exceptional guest service to every person that comes in to our store.

Duties & Responsibilities
Provide excellent guest service by building good relationships and understanding and meeting their needs.
Become an expert in the products that are made at the store and be able to make recommendations.
Ability to help drive sales through service.
Greeting guests (whether new or returning) every time they visit the store.
Ability to multi-task with making products and greeting/assisting guests as they shop and purchase.
Assisting in maintaining cleanliness of the store, including the production and retail areas.
Ability to work cohesively with a team in an upbeat and fast-paced environment, upholding all company policies, procedures, and core values.
Follow all safety guidelines for working with lye, raw materials, and equipment. *

Qualifications
Excellent written and verbal communication skills.
Must be team oriented, self-motivated, and well organized.
Social Responsibilities
Enable all guests to experience the Buff experience. Our products are hand-crafted daily in-store, where customers can see exactly what goes into the products. Our products are distinctive and unique while also being free of any harsh or harmful chemicals. Express your creativity while also assisting guests in finding a product they will love and keep coming back for!

Working Environment
This position operates in a customer facing environment in retail locations. This position routinely uses standard office equipment such as computers/POS systems and phones.
Physical Requirements
While performing the responsibilities of the job, the employee is regularly required to talk and hear. The employee is often required to sit, stand and use their hands and fingers to handle and produce. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must not be sensitive to various scents and fragrances. The employee must frequently lift and move up to 50 pounds.

Position Type/Expected Hours of Work
This is a part-time or full-time position. This position may work outside of normal business hours to include evenings and weekends as needed. This description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time or without notice. Our location hours change pending seasonality. (Ex. Summer and Holiday hours).